HigherGround is a call recording and data integration company that has provided cost effective, easy-to-use, and scalable mission critical solutions to public safety communications centers for decades.
HigherGround’s NextGen Capture911 solutions range from the very basic of systems to those that have the ability to collect and consolidate diverse multimedia data from disparate sources into a single platform. The collected information is integrated and presented in a chronological manner with an easy-to-use interface. NextGen Capture911 virtually re-creates an entire incident and provides public safety and government organizations with increased efficiency in incident reconstruction and investigation analysis.
Contact Claire Stelly via the information on the right, for an onsite survey and demonstration.
HigherGround’s comprehensive suite of recording, quality assurance, and reporting tools assist organizations of all sizes respond to and manage incidents. You can reliably record every call and radio interaction including associated data – time, date, ANI/ALI, radio ID, alias, talkgroup ID, etc.
Maximize service quality and help ensure compliance with the latest regulatory standards by assessing and improving the skills of call takers and dispatchers through periodic evaluations of recorded interactions. Gain valuable insight into call taker performance and enhance quality assurance with HigherGround’s NextGen Quality911 form-based evaluations and customized scorecards.
Capturing and logging telephone and radio interactions has always been a function of public safety operations. Today’s public safety agencies are experiencing a new set of challenges. There are enhanced interoperability expectations and expanded standards and protocols on the horizon.