For 40 years, Electronic Business Systems, a family-owned and -operated company, has been helping businesses succeed by providing its customers with high-quality office equipment and superior service. Founded in 1971 by James “Jimmy” Wax, EBS began as a Sony diction equipment seller with two employees. As changing technology transformed the type of equipment businesses needed to succeed, EBS grew its staff to 19 employees and expanded its product and service range to meet changing digital imaging and recording demands.
Today, EBS is an authorized representative for some of the top names in the office equipment field. EBS offers Ricoh copiers, fax machines, printers and scanners, as well as several types of digital recording equipment, including For the Record for digital court recording, Higher Ground digital voice logging systems, Olympus digital recorders and Sony dictation equipment. EBS also provides supplies for all of its equipment.
In addition to the high-quality products it sells, EBS prides itself on the quick, dependable service provided by its employees, who have more than 100 years of combined experience. Every customer has direct access to their EBS representative, resulting in little to no time before the customer’s systems are serviced and up and running. This, in turn, keeps businesses productive and competitive.
“Our products exist to enrich our customers’ business operations and to make their lives easier,” EBS owner and president Jim Wax says. “The way our company has kept its stability and its good name in the business community for so long is by backing those products with the best possible service.”
Sales Manager Daryl Wax echoes this sentiment. “Every customer is a priority,” he says. “With our staff and factory-trained service representatives, EBS has put together a team that is large enough to handle any emergency, yet small enough to give each of our customers the personal attention they need and deserve.” Indeed, Daryl Wax says, as office equipment has become more technical and computerized, customers have to be more comfortable working in a networked environment. Thus, responsive and personal customer service is essential.
EBS customers range from very small companies to very large companies that have offices in Louisiana and throughout the United States.
EBS trains its technicians, sales people and support staff to ensure they stay up-to-date on the ever-changing and expanding office equipment environment and, thus, can accommodate any of the company’s customers. EBS considers itself part of the Baton Rouge business community’s growth and success, especially as the region continues advancing into the digital world. Similarly, Daryl Wax credits Baton Rouge-area businesses with EBS’ longevity and achievements. “We are celebrating our 40th anniversary this year, and we accomplished that with help and support from Baton Rouge businesses.”
EBS plans to expand further into the paperless world to continuing enhancing its customers’ rapidly growing digital needs. And providing outstanding customer service will remain a hallmark of EBS’ success.
“The real measure of our success doesn’t just lie in the brands we represent,” Daryl Wax says. “Our greatest strength as a company is in what happens after the sale. Whether its copiers, faxes, printers or digital recording equipment, our customers can be certain they are investing in the finest products and services available to enhance their total office environment. We always have our customer’s best interest at heart.”